Terms & Conditions

Our Service

We believe in listening to you and asking the right questions. Everyone is always welcome at any time to express their thoughts, requests or any further questions they might have before booking, during or after all our activities and we'll be more than happy to answer, help and try to meet all requests, suggestions or any needs.

General Terms and Conditions

These Terms and Conditions govern the relationship between you and 3glav Adventures by 3glav Adventures d.o.o.. By booking an activity, you agree to be bound by these Terms and Conditions. They affect your rights and designate the governing law and forum for the resolution of any and all disputes.

1. The Contract

Hereafter "customers" or "client" shall refer to the person or persons named in the booking including minors, and "agent" or "supplier" as any person, organization or company that sells 3glav Adventures d.o.o. services through an agreement with 3glav Adventures d.o.o.. All clients wishing to make a booking have carefully read and understand the Terms and Conditions, Cancellation Policy & Waiver with acknowledgement of risks that follow. By making a booking the client accepts to be bound by these Terms and Conditions. 3glav Adventures d.o.o. and all agents reserve the right to decline any booking. The service to be provided are the activities referred to in the booking confirmation.

2. Medical Conditions

If any customers suffer from any conditions, physical, mental or otherwise, they are obligated to notify 3glav Adventures d.o.o. in writing prior to booking. 3glav Adventures d.o.o. reserves the right to decline a booking if said conditions pose a danger to any customer. Likewise, failure to notify 3glav Adventures d.o.o. of any such condition may result in the customer's denial of services. Women who are or think they might be pregnant must consult a physician before engaging in any activity with 3glav Adventures d.o.o. or before booking any activities. Any customer who is concerned about their ability to travel should contact 3glav Adventures d.o.o.. The company will endeavor to recommend an activities suitable for their needs.

3. Traveling with Children

The minimum age for clients attending 3glav Adventures d.o.o. activities varies according to each activity. It is the client's responsibility to determine the minimum age requirements according to each activity before requesting a booking from 3glav Adventures d.o.o.. Clients should consult the activities information and details on www.3glav.com for each activity. Children under 14 must be accompanied by an adult. An adult is defined as anyone over 18. All inquiries with respect to children are subject to review and approval by 3glav Adventures d.o.o.. 3glav Adventures d.o.o. reserves the right to restrict the number of travelers under the age of 18 on activities.

4. Credit Card Charges

3glav Adventures d.o.o. charges fees on credit cards according to the country of operation or destination country. 3glav Adventures d.o.o. is not responsible for any charges applied to credit card transactions and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.

5. Cancellation of Activity by the Client or Agent

Customers and booking agents must notify 3glav Adventures d.o.o. of any cancellations. 3glav Adventures d.o.o. will not provide discounts or refunds for missed or unused services, whether voluntary or involuntary.

A deposit or a full price which has been paid for any service to 3glav Adventures d.o.o. and for reasons such as unpredictable or unsafe conditions this activity is canceled, the amount will be fully refunded. However any activity with 3glav Adventures d.o.o. can be changed or canceled with the following fees: 0% (no) fee for cancellations more than 14 days (336 hours) prior to activity, 20% fee for cancellations more than 3 days (72 hours) prior to activity and a 100% fee for cancellations less than 3 days (72 hours) prior to activities or in case of no-show. The scheduled start of your activities is the date of your first Activity.

The following cancellation and no-show fees are expressed as a percentage of the total tour price:

• 100% refund if cancellation is received more than 14 days (336 hours) prior to Activity.

• 80% refund if cancellation is received more than 3 days (72 hours) prior to Activity.

• 0% (No) refund if cancellation is received less than 3 days (72 hours) prior to Activity or in case of no-show.

Once a booking is made significant expenses and commitments are incurred on your behalf. We can not offer any refunds if you are later forced to cancel for any kind of reasons, as we operate with very limited number of places.

We strongly recommend purchasing cancellation insurance next to your travel insurance - especially for all guests who are prone to cancellations in the last 3 days (72 hours) prior to Activity.

6. Cancellation of Activity by 3glav Adventures d.o.o.

3glav Adventures d.o.o. reserves the right to cancel any activity for any reason, but will only cancel an activity less than 12 hours before departure for unusual or unforeseen circumstances outside 3glav Adventures d.o.o. control (Force Majeure) or if there are too few people to operate an activity. When 3glav Adventures d.o.o. cancels an activity, the client may choose between a full refund of all monies paid or any alternative activity available and offered by 3glav Adventures d.o.o.. If the alternative activity is less costly than the original then 3glav Adventures d.o.o. will refund the difference. Similarly, if the alternative is more costly then the customer is obligated to pay the difference. 3glav Adventures d.o.o. is not responsible for any incidental expenses or consequential losses that the client may have incurred as a result of the booking.

7. Price Validity

The prices in this document are in effect at time of printing. 3glav Adventures d.o.o. reserves the right to alter prices at any time. Customers should go to www.3glav.com for the most recent prices.

8. Responsibility and Authority

3glav Adventures d.o.o. guides, instructors, pilots, drivers and representatives decisions are final on all matters. 3glav Adventures d.o.o. does not tolerate illegal drugs and alcohol. 3glav Adventures d.o.o. reserves the right to immediately expel from the group anyone engaging in these activities. Any financial loss on behalf of the customer is not to be reimbursed by 3glav Adventures d.o.o..

9. Factors Outside 3glav Adventures d.o.o. Control (Force Majeure)

3glav Adventures d.o.o. endeavors to conduct its operations safely. However, 3glav Adventures d.o.o. is not liable to customers in the event of injury, death, financial loss or any other damages incurred as a result of Force Majeure.

10. Insurance

Customers engaging in 3glav Adventures d.o.o. activities are recommended to carry travel insurance that covers medical expenses, personal injury, repatriation and evacuation. Further amendments to your policy, such as trip cancellation, and loss of luggage and personal effect are also encouraged. 3glav Adventures d.o.o. will not be held liable for lost or stolen luggage.

11. Limitation of Liability

3glav Adventures d.o.o. organizes services and holds contracts with a network of companies and organizations to make activities possible. Customers release 3glav Adventures d.o.o. and its third party contractors from any liability resulting from pain, injury, death, damage or loss of pleasure suffered directly or indirectly as a result of participation in all activities or as a result of 3glav Adventures d.o.o. or its contractors actions or facilities. Implied warranty is excluded from these Terms and Conditions.

12. Claims and Complaints

In the event that a customer has a complaint against 3glav Adventures d.o.o., the customer must first file a complaint to the 3glav Adventures d.o.o. office at the time the complaint arises. The customer waives any complaints if they cannot reasonably demonstrate that the complaint was lodged immediately. The 3glav Adventures d.o.o. representative is best suited to address customer complaints. If necessary, the representative will contact general manager. If the customer is still unsatisfied then the customer must file a written complaint to 3glav Adventures d.o.o. within 15 days of the end of the activity. 3glav Adventures d.o.o. will not accept any liability for claims received after this period.

13. Suppliers' Terms and Conditions

3glav Adventures d.o.o. organizes activities and has contracts with agents and suppliers. Customers will be bound by agents' and suppliers' own terms and conditions. 3glav Adventures d.o.o. may supply copies of third-party conditions but makes no guarantee of doing so. The customer may not make the same claim and seek the same recovery against both 3glav Adventures d.o.o. and its suppliers.

14. Marketing

3glav Adventures d.o.o. encourages customers and the client to distribute their photos through 3glav Adventures d.o.o.. 3glav Adventures d.o.o. occasionally hosts photo contests for its customers. All such images or video are provided with a perpetual, royalty-free, worldwide, irrevocable license to 3glav Adventures d.o.o. to use in any medium for any purpose.

15. Applicable Law

The Terms and Conditions including all matters arising from it are subject to the law and the exclusive jurisdiction in the courts of the Republic Slovenia and will be governed exclusively by Slovenian law.

16. Errors and Omissions

These Terms and Conditions have been written in good faith and every effort has been made to accurately reflect 3glav Adventures d.o.o. policies. 3glav Adventures d.o.o. cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this document or on its websites.

17. Privacy Policy

3glav Adventures d.o.o. may provide personal information to suppliers for the operation of activities and services. 3glav Adventures d.o.o. will not reveal customers' personal information to a third party without your explicit approval.

Please find our complete Privacy Policy & Data Protection - compliant with EU GDPR - valid from 25 May 2018 on our GDPR Policy page.

18. Company Details

3GLAV ADVENTURES D.O.O.

LJUBLJANSKA CESTA 1, 4260 BLED, SLOVENIA - EUROPE

EU VAT ID: SI25966359

BANK account - SEPA/IBAN: SI56 0400 0027 8621 868

SWIFT/BIC: KBMASI2X

OTP banka d. d., Slovenska cesta 58, 1000 Ljubljana, Slovenia, Europe

19. Updates to Terms and Conditions

3glav Adventures d.o.o. reserves the right to update and/or alter these terms and conditions at any time. The client must remain updated with any such changes.